Shipping policy

Shipping Policy

1. Where We Ship and What It Costs

ydcybz currently ships only to addresses in the United States. Every order delivered to a U.S. address includes free standard shipping.

2. Preparing Your Order

Once we confirm your order and your payment goes through, we typically pack and dispatch it within 1–2 business days. The carrier’s transit time starts after dispatch and is counted separately.

Business days are Monday through Friday, excluding U.S. federal holidays.

3. When to Expect Delivery

After your order ships, the estimated transit time is 5–10 business days. With order processing included, we aim to deliver within 6–12 business days from order confirmation.

Delivery dates are estimates. Severe weather, holidays, carrier disruptions, and other unexpected events can delay delivery. If your order is significantly delayed, we’ll share the information we have and explain any options available to you under applicable law.

4. Where Orders Ship From

Orders are dispatched from the following address.

ydcybz
4 Chantilly Ln
North Aurora, IL 60542
United States

5. Shipping Notifications and Tracking

We’ll send a shipment update to the email address you provided at checkout. If the carrier supplies tracking information, we’ll include it in that email. It may take some time for the carrier’s first scan to appear.

6. Address Changes and Delivery Issues

Please double-check your shipping address before placing your order. If you spot an error, email us promptly so we can see whether there’s still time to correct it before dispatch. hello@ydcybz.com

If your package appears to be lost, arrives damaged, or shows as delivered but you can’t find it, email us with your order number. We’ll work with the carrier to investigate and arrange an appropriate resolution based on the circumstances and applicable law. Before closing your claim, we’ll consider the carrier’s delivery status alongside the other details of your case. hello@ydcybz.com

7. Returning an Order

You have 30 calendar days from delivery to request a return for an eligible item. Contact us before sending anything back so we can provide instructions and arrange return shipping at our expense.

For the steps to request a return and details on refund timing, see our Return and Refund Policy.