Refund policy

Return and Refund Policy

This policy covers purchases made from ydcybz through ydcybz.com.

1. Return Period and Conditions

You have 30 calendar days from the date of delivery to request a return. Items may qualify if they do not fit, you have changed your mind, or they arrive damaged, defective, or different from what you ordered.

For returns due to fit or a change of mind, the item must be in its original condition and must not have been worn, washed, or used. Leave the original tags attached and include the original packaging if it was provided. Please have your order number or another proof of purchase available.

These condition requirements do not prevent you from reporting a damaged, defective, or incorrect item or exercising your rights under applicable law.

2. Starting a Return

Email hello@ydcybz.com before sending an item back. In your email, include your order number, identify the item you want to return, and explain why you are returning it. For damaged, defective, or incorrect items, please include photos if you can reasonably provide them.

After reviewing your request, we’ll send you instructions and arrange the return shipment at our expense. Getting in touch first helps us link the return to your order and set up shipping.

Return address
ydcybz
4 Chantilly Ln
North Aurora, IL 60542
United States

3. Shipping Costs and Return Fees

We pay for shipping on eligible returns. There are no restocking fees or return handling charges. Because standard shipping on U.S. orders is free, there is no original standard shipping charge to subtract from your refund.

4. Return Review and Refunds

Once your return reaches us, we’ll inspect it within 3 business days and let you know the outcome. If we do not accept the return, we’ll explain the reason.

For approved returns, we’ll initiate your refund to the payment method used for the order within 15 business days of approval. The amount includes the price you paid for the accepted items after discounts, along with any applicable taxes that can be refunded.

Your bank or payment provider may take additional time to post the refund. If it still does not appear after your provider’s stated processing period, contact hello@ydcybz.com and we’ll help trace it.

5. Problems With Your Order

Contact hello@ydcybz.com if an item arrives damaged or defective, you receive an item you did not order, or part of your order is missing. We’ll review the issue and arrange a suitable solution, which may include a replacement or a refund. If the problem was caused by an error on our part, we’ll pay any shipping costs needed to correct it.

Any reasonable inspection we carry out to understand the issue does not affect your rights under applicable law.

6. Exchanges

If you want a different size or item, please contact us before mailing anything back. We’ll check availability and walk you through the next steps. If an exchange cannot be arranged, you can request a return for an eligible item and place a separate order.

7. Canceling an Order

If you need to cancel an order, email hello@ydcybz.com as soon as possible. We’ll check whether the order can still be stopped before shipment. If it has already shipped, please use the return process described above.

When we confirm a cancellation before shipment, we’ll initiate a refund to your original payment method within 2 business days.

Throughout this policy, business days are Monday through Friday, excluding U.S. federal holidays. You retain all rights and remedies available under applicable law.